FREQUENTLY ASKED QUESTION

In case you had concerns, here are some frequently asked questions and answers to clear things up!

Customers

Professionals

General

Cost & Subscription

Reviews

Profile

Contact Us

hello@lensfriendsapp.com

We’re here to help and answer any questions or concerns you may have. We value your business and try to answer all emails within 3 business days.

FREQUENTLY ASKED QUESTION

What is LensFriends?

What makes LensFriends different?

Who can use LensFriends?

How much does LensFriends cost for customers?

How does it work?

Where can I see a professionals availability?

Where can I see how much a professional charges?

How can I contact a professional?

How can I view a professionals profile?

How can I leave a review for a professional?

Why hire professionals on LensFriends?

Can I use the same email I used to create my customer account to become a professional?

What do I do if a professional is not emailing me back?

What is Lensfriends?

What makes LensFriends different?

Who can use LensFriends?

How does it work?

When is my profile shown to customers?

How do I know what my profile looks like to customers?

How can I make my business stand out?

Is there a limit to how many photos or videos I can upload in my gallery?

How do customers contact me?

Why do I keep getting an error when trying to upload photos/videos?

How much does LensFriends cost for professionals?

Can customers find me with the free version?

How do I cancel or change my subscription package?

What is the refund policy?

When do I have to cancel a subscription before I will get charged for another month/year?

How do I get reviews on my profile?

How do I ask previous clients for reviews?

How do I report a review?

What is a profile?

How do I know what my profile looks like to customers?

How do I use the “calendar” feature?

How do I use the “edit sessions” feature?

How do I use the “edit price packages” feature?

How do i use the “edit gallery” feature?

Why do I keep getting an error when trying to upload photos/videos?

Contact Us

hello@lensfriendsapp.com